Frequently Asked Questions
- What are your shipping and delivery times & can I track my order?
1-4 Days within the GCC (KSA, UAE, QATAR, OMAN, KUWAIT, BAHRAIN) and 5-20 days internationally. To track your order contact us under the 'Contact Us' tab on the main menu and send us your order number. We will get back to you with tracking information within 24-48 hours!
- Do you offer refunds and returns?
Yes, we do offer refunds and returns for unopened packages or products that were defective upon arrival. Due to sanitary concerns, if the product has been used we cannot accept a return or a refund. Email our team under the 'Contact Us' tab on the main menu with your concerns and we will make sure everything is sorted out!
- I have a question that wasn't here
Feel free to contact us under the 'Contact Us' tab on the main menu and send us all your questions! We will get back to you within 24-48 hours.